I've had enough!
So they think it's fine for their paying customer to call over and over and over to their goddamn hotline and wait for 3-5 minutes before an operator picks it and attends to your concern?
So they think it's perfectly fine that after calling for the fifth time, the answer I'm gonna get from them is to call back after 24 hours?
So they honestly believe that I'm enjoying every single minute of my precious time on the phone reciting about my concern for the nth time until they finally get the message across that all I want is to get my FREE FLIGHT ticket for crying out loud!!!
I sounded cheapskate, didn't I?
Before you mull on the impression that I'm indeed a cheapskate - HEAR ME OUT!
Last March 31, the flight back to my hometown was cancelled due to bad weather. If you happened to read my blog, My first taste of flight inconvenience you already know how messy that day was for me, and I refuse to recall the summary of events on that day simply because I just don't want to remember it. Period.
Okay. Let's cut to the chase. As a way of making up for the disrupted flight, the airline gave freebie to the annoyed passengers. In this case, the freebie is a FREE FLIGHT to any local destination, valid for 6 months. Yay!!! Isn't it such a great idea? I have an upcoming trip this June and I might as well make use of it.
So last week I called the number on the card eager to claim my free flight. The operator asked for the travel voucher number. Hell, what is that? That personnel in the airport only gave me a card which resembles a calling card with their hotline number on it and an instruction at the back on how to redeem the free flight. There was no writing of any number of sorts that would look like a travel voucher or whatever.
Then she said "Ah, they must have given you the old tavel voucher. I'll just check our record for the number." So we're settled then.
After two minutes......
Apparently, Cebu airport hasn't updated their system. Meaning - they haven't allocated a travel voucher yet for those flight cancelled on March 31st. Meaning - I won't be able to redeem that effing free flight yet, though the guidelines clearly said it is redeemable 24 hours after flight disruption. 24 hours had definitely passed. It's been almost 2 weeks my friend. What the heck!
I made another call after an hour (coz she said so) hoping their system has been updated. And probably by then she can see my name on the list telling her I am entitled to that damn freaking free flight. Well, looks like I'm into some wild goose chasing. Their system cannot put up with my simple demand coz until this very day, this very hour, they still ask me to call back tomorrow. Then the day after tomorrow and so on and so forth. C'mon! I mean we're not in 1960s?! We're suppose to have real-time data and information as commnication is getting better and sophisticated these days.
I really had enough!
Screw Cebu Pacific and your fuckin' free flight!!!!